Return policy

 

In the unexpected case a product is not functioning as expected, our products come with a 5-year warranty. In order to expedite a return, please follow these steps before returning products to us:

 

  1. Contact your local customer support before returning a product to get an RMA number. Most likely, they can troubleshoot remotely and resolve the issue by phone.
  2. If remote troubleshooting is not possible or you just wish to return a product for credit or service, our local customer support will help you prepare a return note and label that must accompany the product back to PR electronics A/S.
  3. Send the product to PR electronics Denmark
 Advar3kant Web Orange China and USA exemption: Products (not used) to be credited may be returned to your local PR office.

 

  • For product returns to Denmark PR electronics will pay for the shipment.

 

Products returned without an RMA and return note will not be processed. A product within warranty will be repaired and returned at the expense of PR electronics.

 

 Info Circle Web Blue Products that are out of warranty (more than 5 years old or broken due to misuse or wrong handling) can probably be repaired at the expense of the customer.

 

If the device is fully functional, but you still wish to return the product for a credit, the following conditions apply:

 

  • The item must be returned in its original, sealed (warranty label) and undamaged packaging and be accompanied by the manual, if one has been delivered with the product.
  • The item must be unused and in saleable condition (as new).
  • A warranty label, ensuring that returned products for crediting have never been used, is placed on all new shipments from Headquarters in Denmark since April 2017.
    5 Year Seal

 Standard items (non I.S. items):

 

  • Items returned within 30 days after delivery will be credited at 100% of the invoiced amount.
  • Items returned after one month and before six months after delivery will be credited at 75% of the invoiced amount.
  • Items returned more than 6 months after delivery will not be credited.

 

I.S. items:

 

  • I.S. items returned within 30 days after delivery will be credited at 75% of the invoiced amount.
  • I.S. items returned after one month and before three months after delivery will be credited at 50% of the invoiced amount.
  • I.S. items returned more than three months after delivery will not be credited.

 

All field mounted displays (7501) listed below will be credited as standard items:

 

  • 7501A3A1A11
  • 7501A3A1A12
  • 7501A2A1A11
  • 7501A2A1A12
  • 7501A3A1A21
  • 7501A3A1A22
  • 7501A2A1A21
  • 7501A2A1A22
  • 7501A3B1B11
  • 7501A3B1B12
  • 7501A2B1B11
  • 7501A2B1B12
  • 7501A3B1B21
  • 7501A3B1B22
  • 7501A2B1B21
  • 7501A2B1B22

 

All other 7501 items are considered special items.

 

Advar3kant Web Orange Special items are not credited.

Special items also covers:

 

  • Accessories (except ConfigMate and PReset which are standard items), incl.
    • 4801
    • 9420
  • Sensors
  • 7501 special versions not listed above.