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Global and local customer support
The PR electronics support team provides fast and efficient support to all of our customers worldwide. Should you find yourself in need of technical support, have questions about product returns or have any other service question, you can find help in our FAQ section or you can contact us:
Contact your local office:
Weisz Instrumentos S.A.
Oliden 2540, Lanus Oeste B1824GJH Buenos Aires Argentina Tel: +54 11 4208 1928 Fax: +54 11 4209 4119 www.weisz.com |
Contact your local office:
ECEFast Ltd
26 Business Park Drive Notting Hill Victoria 3168 Australia Tel. +61 3 9538 8111 Fax +61 3 9538 8199 www.ecefast.com.au 
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Contact your local office:
TITUS messtechnik GmbH
Uferpromenade 13 A-2325 Himberg bei Wien Austria Tel. +43 2235 840 40 0 Fax +43 2235 840 40 99 www.titus-messtechnik.com 
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Contact your local office:
Retec Instruments BVBA
Jan Samijnstraat 31 B-9050 Gentbrugge Belgium Tel. +32 (0) 9 366 57 29 Fax +32 (0) 9 366 57 33 www.retec.be |
Contact your local office:
TECHNO SUPPLY
Imp. & Exp. LTDA. Av: Santo Estevão, 509 Vila Rezende – Piracicaba – SP Brazil: 13405-249 T +55 19 3403-2300 F +55 19 3413-1482 www.technosupply.com.br
NS Automação & Instrumentação Rua Alexandre Herculano, 120 – Bloco A – Sala 113 Vila Monteiro-Piracicaba Brazil 13418-445 T +55 (19) 2532-1800 www.nsautomacao.com
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Contact your local office:
Aircom Instrumentation Ltd.
9328 - 37th Avenue Edmonton, Alberta T6E 5K3 T +1 780 434 6916 F +1 780 434 6911 www.aircominstrumentation.com |
Contact your local office:
PR electronics (Shanghai) Co., Ltd.
Unit 305, No. 651 Yun Ling Road East Putuo District, Shanghai 200062 China Tel: +86 21 61671870 Fax: +86 21 61677471 www.prelectronics.com/cn 佩勒电子（上海）有限公司 云岭东路 651 号 305 室 普陀区, 上海 200062 中国 |
Contact your local office:
Proelectrico Representaciones S.A.
Cra. 42 N°75-367 Bod. 109 Itagüí, Medellin Colombia Tel. +57 4 444 1284 www.proelectrico.com
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Contact your local office:
CC Instrumentación Industrial S.A.
Segundo piso, Avenida 2, Calle 3 20301, Grecia, Alajuela Costa Rica Tel. +506 2444-5040 www.ccinstrumentacion.com |
Contact your local office:
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Contact your local office:
JSP s.r.o.
Raisova 547 506 01 Jičín Czech Republic Tel. +420 493 760 811 Fax +420 493 760 820 Web: www.jsp.cz 
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Contact your local office: |
Contact your local office:
Sadinsa S.A.
Lotizacion Inmaconsa, Mz 29 solar 13 km 11.5 via a Daule Guayaquil - Ecuador Tel. & Fax +593 4 3904758 / +593 4 3904759 Mobile: +593 8 4366964 www.sadinsa.com.ec |
Contact your local office:
Egyptian European Co. (Thermo Tec)
Area No.67-from Abdel Rahman El-Rafai St Mahalia (6B) 1st district - Al-Obour City Cairo Egypt Tel. +2 02 44907233 / +2 02 44907034 / +2 02 44907434 Fax +2 02 44907433 www.thermotec-egypt.com 
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Contact your local office:
Lapp Automaatio Oy
Contact person: Mr Kaupo Joemets Estonia Tel. +372 56509072 www.lappautomaatio.fi |
Contact your local office:
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Contact your local office:
PR electronics SARL
Zac du Chêne A Activillage 4, allée des Sorbiers F-69673 Bron Cedex Tel. +33 472 140 607 Fax +33 426 231 813 www.prelectronics.com/fr |
Contact your local office:
PR electronics GmbH
Im Erlengrund 26 D-46149 Oberhausen Tel. +49 0 208 62 53 09-0 www.prelectronics.com/de |
Contact your local office:
Control Marine Automation
20 Fokionos Str. GR 185 45 Piraeus Tel. +30 210 4615831 Fax +30 210 4615832 www.cmagreece.com 
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Contact your local office:
Component Kft.
H-1119 Budapest, Bácsalmás u. 1-3 Hungary Tel. +36 1 206 6731 Fax +36 1 204 0156 www.componentkft.hu 
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Contact your local office:
Naust Marine h.f.
Midhella 4 IS-221 Hafnarfjordur Iceland Tel. +354 414 8080 Fax +354 565 2150 www.naust.is |
Contact your local office:
Toshniwal Hyvac Private Ltd
4-D/6, Industrial Estate, Ambattur IND-Chennai - 600 058 Tel. +91 44 26251977 Fax +91 44 26259377 www.toshniwal.net
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Contact your local office:
OSNA Electronics Pvt. Ltd.
No 4 &5, Phase IV, Okhla Industrial Estate IND-New Delhi - 110 020 Tel. :+91 9225632697 and +91 9212356242 www.osnaelectronics.net
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Contact your local office:
Park Electrical Services
84 Dargan Road Belfast, Co. Antrim BT3 9JU N. Ireland Phone: 028 9077 0799 Fax: 028 9078 3198 www.parkelect.co.uk |
Contact your local office:
Topco Control & Automation Ltd.
14 Bazelet St. P.O. Box 12373 Zur Yigal 4486200 Israel Tel. +972 9749 4000 Fax +972 9749 4774 www.topco.co.il 
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Contact your local office:
PR electronics Italy S.r.l
Via L. Ariosto, 19 I-20091 BRESSO (MI) Tel. +39 02 2630 6259 Fax +39 02 2630 6283 www.prelectronics.com/it |
Contact your local office:
Global Eelectronics Corporation
Nichibei Time 24 Bldg. 35 Tansu-Machi Shinjyuku-ku Tokyo 162-0833 Japan Tel. +81 (0) 3 3260 1438 Fax. +81 (0) 3 3260 2550 www.gec-tokyo.co.jp/pr 郵便番号：162-0833 東京都新宿区箪笥町35番地 日米 TIME 24ビル Tel. 03 3260 1438 Fax. 03 3260 2550
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Contact your local office:
INTERAUTOMATIKA UAB
Kęstučio g.47 LT-08124 Vilnius Lithuania Tel. +370 5 26 07 810 Fax +370 5 24 11 464 Mob.tel 8-699-19725 www.interautomatika.lt
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Contact your local office:
dpstar Thermo Control Electric Sdn Bhd
No.35 Jalan OP 1/2 Pusat Perdagangan One 47160 Puchong, Off Jalan Puchong Malaysia Tel. +603-8071 6722 Fax +603-8071 5633 www.dpstar.com.my
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Contact your local office:
KROHNE de Mexico, SA de CV
Poza Rica 706 Colonia Petrolera 89110 Tampico, TAM. Mexico Tel. +52-833-217-3830 mx.KROHNE.com
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Contact your local office:
Instrumentacion Basica S.A. De. C.V.
Unicornio 176, Col. Prado Coyoacan C.P. 04230 Delegación, Coyoacan, Mexico DF Mexico Tel. +52 55 5590 5742 www.ibasa.com.mx Las áreas: District Federal, Hidalgo, Vera Cruz, Tabasco |
Contact your local office:
Control Weapon, S.A. De C.V.
Zafiro 2825 Residencial Victoria 45089 Zapopan Jalisco Mexico Tel. +52 33 3632-5973 www.controlweapon.com.mx Las áreas: Jalisco, Colima, Michoacan, Guerrero, Nayarit, Aguascalientes, Zacatecas |
Contact your local office:
Vierpool BV
Industrieweg 2 Postbus 1501 NL-3600 BM Maarssen Netherlands Tel. +31 346 594511 Fax +31 346 574055 www.vierpool.nl 
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Contact your local office:
ECEFast NZ Ltd
9A, 9-11 Laidlaw Way, East Tamaki Auckland 2019 New Zealand Tel. +64 9 2620106 Toll free 0800 323 327 |
Contact your local office:
KROHNE Instrumentation AS
Ekholtveien 114 N-1526 Moss Norway Tel. +47 69 26 48 60 Fax +47 69 26 73 33 no.krohne.com 
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Contact your local office: |
Contact your local office:
Abgurt (Pvt) Ltd.
408, 4th Floor, Amber Estate Building, Bolouch Colony, Block- 7 & 8, K.C.H.S, Shahra-e-Faisal, Karachi-75350, Pakistan Tel. (+9221) - 3454 8050 - 51 - 52 Tel. (+9221) - 3432 0671 - 2 Fax (+9221) - 3438 6660 www.abgurt.com
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Contact your local office:
Industrial Process S.R.L.
Jr. Van Gogh 237 San Borja Lima PERU Tel. +51 981 642 227 inprocess.com.pe |
Contact your local office:
Antykor Controls Sp z o.o.
Przepiórki 36 02-410 Warszawa Poland Tel. +48 22 868 24 94 Fax +48 22 868 24 94 www.antykor.pl 
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Contact your local office:
Costa, Leal e victor, Lda
R. Augusto Lessa 269 P-4200-100 Porto Tel. +351 22 5508520 Fax +351 22 5024005 www.clv.pt |
Contact your local office:
ROM DEVICES SRL
Giuseppe Verdi 2, 020258 Bucharest, Romania Tel: +40-212308696 or Tel: +40-21238668 Fax: +40-212308695 www.romdevices.com
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Contact your local office:
PROCESS CONTROL, Ltd.
Nizhegorodskaya ul.,32 Build. 6, floor 1, room 3, room 38 109029 Moscow, Russia Tel. +7 499 788-7007, +7 499 788-7008 www.process-control.net
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Contact your local office:
COMPACT MM TRADE
Milana Rakica 35 11000 Beograd Serbia Tel. +381 11 2413-222 Fax +381 11 2423-244 www.compact-mmt.rs |
Contact your local office:
Huntsmen (S) Pte. Ltd
Block 51, Ayer Rajah Crescent # 04-16/17 Ayer Rajah Industrial Estate SGP-139 948 Tel. +65 6773 9331 / 9332 Fax +65 6774 3057
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Contact your local office:
JSP Slovakia s.r.o.
Karloveská 63 841 04 Bratislava Slovakia Tel. +421 2 60301080 Fax +421 2 60301089 Web: www.jsp.sk |
Contact your local office:
Belmet MI d.o.o.
Cesta Ljubljanske brigade 23a 1000 Ljubljana Slovenia Tel. +386 1 51 888 10 Fax +386 1 51 888 20 Web: www.belmet.si |
Contact your local office:
WIKA Instruments (Pty.) Ltd
P.O. Box 75225 Gardenview 2047 Johannesburg Tel. +27 11621 0000 Fax +27 11621 0059
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Contact your local office:
J SYSTEM
Add. 705, Backsang Star Tower, 60-17 Gasan-dong Geumcheon-gu, Seoul, Korea Tel. +82 2 6111 7900 Fax +82 2 6111 7904 www.jsystems.co.kr
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Contact your local office:
PR electronics S.L.
Avda. Meridiana 354 9° B 08027 Barcelona Tel. +34 93 311 01 67 Fax +34 93 311 08 17 www.prelectronics.com/es |
Contact your local office:
PR electronics AB
August Barks gata 30B S-421 32 Västra Frölunda Tel. +46 31 49 99 90 www.prelectronics.com/se |
Contact your local office:
MTS Messtechnik Schaffhausen GmbH
Mühlenstrasse 4 CH-8260 Stein am Rhein SWITZERLAND Tel. +41 52 672 50 00 Fax +41 52 672 50 01 www.mts.ch 
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Contact your local office:
Yuden Electric Co. Ltd
5F. No. 121 Lide Street Jhonghe City Taipei County 23556 Taiwan Tel. +886-2-8221 2405 Tel. +886-2-8221 2958 Fax +886-2-8221 2492 |
Contact your local office:
EDA International Ltd.
11 Ruammitphattana Yaek 6, Watcharaphol Rd. Taraeng, Bangkhen, Bangkok 102220 Thailand Tel. +66 (0) 2793 8787 Fax +66 (0) 2793 8799 www.eda.co.th
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Contact your local office:
INC Endustriyel Urunler A.S.
Prof.Dr.Ahmet Taner Kışlalı Mah. 2772. Sokak No:7, 06810, Cayyolu, Cankaya Ankara - Turkey Tel. +90 312 491 05 06 - 07 Fax +90 312 491 07 00 www.incendustri.com 
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Contact your local office:
Tech Automation
Office 1606 Churchill Executive Tower Po Box: 414065 Business Bay, Sheikh Zayed Road Dubai - UAE Tel. +971-4-514 9221 - PR Sales Tel. +971-4-451 9600 - Management Mobile: +971-56-1146264 www.tan.ae
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Contact your local office:
PR electronics (UK) Ltd
Middle Barn, Oak Lane Apuldram, Chichester West Sussex, PO20 7FD Tel. +44 (0) 1243 776 450 |
Contact our head office:
PR electronics Inc
651 W Washington Blvd Suite 302 Chicago, IL 60661 T +1 773 219 0720 |
Contact your local office:Power Source Inc. 12620-3 Beach Blvd., Suite 303 Jacksonville, FL 32246 T 855-711-1711 www.powersourceusa.com |
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Contact your local office:The Brady Waters Company 1819 Firman Dr., Suite 114 Richardson, TX 75081 Main Phone: 214-545-6200 bradywaters.com |
Contact your local office:The Brady Waters Company 1819 Firman Dr., Suite 114 Richardson, TX 75081 Main Phone: 214-545-6200 bradywaters.com |
Contact your local office:RM CONTROLS, INC. 2363 Teller Road Suite 111, Newbury Park, CA 91320 T (800) 214-4499 www.rmcontrols.com |
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Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
Contact your local office:Cemtech Energy Controls, Inc. 1400 North Providence Rd Rose Tree Corporate Center II, 6040 Media, PA 19063 T +1 (610) 565 1030 F +1 (610) 565 1430 www.cemtech-energy.com |
Contact your local office:Power Source Inc. 12620-3 Beach Blvd., Suite 303 Jacksonville, FL 32246 T 855-711-1711 www.powersourceusa.com Volition Controls Corp. 333 N Falkenburg Rd #113 Tampa, FL 33619 T +1 (813) 714-7006 www.volitioncc.com |
Contact your local office:Power Source Inc. 12620-3 Beach Blvd., Suite 303 Jacksonville, FL 32246 T 855-711-1711 www.powersourceusa.com |
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Contact your local office:Northern Idaho: Field Instruments & Controls, Inc. 9629 North Colfax Road Spokane, WA 99218 T +1 509 466 8226 F +1 509 466 8227 www.fieldinst.com Southern Idaho: Trailblazer Controls Inc. 2734 South 3600 West, Suite A West Valley City, UT 84119 T +1 801 955 - 3900 F +1 801 955 - 3400 www.trailblazercontrols.com |
Contact your local office:George E. Booth 8202 West 10th Street Indianapolis, IN, 46214 T 317-247-0100 www.gebooth.com |
Contact your local office:George E. Booth 8202 West 10th Street Indianapolis, IN, 46214 T 317-247-0100 www.gebooth.com |
Contact your local office:Power Specialties, Inc. 9118 E. 72nd Terrace Raytown, MO 64133 T (800) 432-6550 (Toll Free) F (816) 353-1740 www.powerspecialties.com |
Contact your local office:Power Specialties, Inc. 9118 E. 72nd Terrace Raytown, MO 64133 T (800) 432-6550 (Toll Free) F (816) 353-1740 www.powerspecialties.com |
Contact your local office:George E. Booth 8202 West 10th Street Indianapolis, IN, 46214 T 317-247-0100 www.gebooth.com |
Contact your local office:The Brady Waters Company 1819 Firman Dr., Suite 114 Richardson, TX 75081 Main Phone: 214-545-6200 bradywaters.com |
Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
Contact your local office:Cemtech Energy Controls, Inc. 1400 North Providence Rd Rose Tree Corporate Center II, 6040 Media, PA 19063 T +1 (610) 565 1030 F +1 (610) 565 1430 www.cemtech-energy.com |
Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
Contact your local office:Smith Instrument 3838 Clay Ave SW Wyoming, MI, 49548 T +1 800 968 1195 F +1 616 245 0334 www.smithinstrument.com |
Contact your local office:Engineered Sales Company 8912 Wentworth Avenue South Bloomington, MN 55420 T 952-888-1131 F 952-888-1333 www.engineeredsalesco.com |
Contact your local office:Power Source Inc. 12620-3 Beach Blvd., Suite 303 Jacksonville, FL 32246 T 855-711-1711 www.powersourceusa.com |
Contact your local office:Western Missouri Power Specialties, Inc. 9118 E. 72nd Terrace Raytown, MO 64133 T (800) 432-6550 (Toll Free) F (816) 353-1740 www.powerspecialties.com |
Contact your local office:Western Montana: Field Instruments & Controls, Inc. 9629 North Colfax Road Spokane, WA 99218 T +1 509 466 8226 F +1 509 466 8227 www.fieldinst.com |
Contact your local office:Power Specialties, Inc. 9118 E. 72nd Terrace Raytown, MO 64133 T (800) 432-6550 (Toll Free) F (816) 353-1740 www.powerspecialties.com |
Contact your local office:RM CONTROLS, INC. 2363 Teller Road Suite 111, Newbury Park, CA 91320 T (800) 214-4499 www.rmcontrols.com |
Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
Contact your local office:Southern New Jersey: Cemtech Energy Controls, Inc. 1400 North Providence Rd Rose Tree Corporate Center II, 6040 Media, PA 19063 T +1 (610) 565 1030 F +1 (610) 565 1430 www.cemtech-energy.com |
Contact your local office:RM CONTROLS, INC. 2363 Teller Road Suite 111, Newbury Park, CA 91320 T (800) 214-4499 www.rmcontrols.com |
Contact your local office:Upstate New York: Empire Instruments 2169 Violet Circle, Suite 1 Niagara falls, NY 14304 T +1 (716) 304 6843 F +1 (866) 243 7918 www.empireinst.com |
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Contact your local office:Engineered Sales Company 8912 Wentworth Avenue South Bloomington, MN 55420 T 952-888-1131 F 952-888-1333 www.engineeredsalesco.com |
Contact your local office:Northern Ohio Miller Energy 375 Carol Ave. Bridgeville, PA 15017 T: 412-257-0200 millerenergy.com Southern Ohio George E. Booth 8202 West 10th Street Indianapolis, IN, 46214 T 317-247-0100 www.gebooth.com |
Contact your local office:Process Solutions Corp. 4134 Bluebonnet Drive, Suite 111 Stafford, TX 77477 T +1 281 491 3833 F +1 281 754 4792 www.psctexas.com |
Contact your local office:Field Instruments & Controls, Inc. 9629 North Colfax Road Spokane, WA 99218 T +1 509 466 8226 F +1 509 466 8227 www.fieldinst.com |
Contact your local office:Eastern Pennsylvania: Cemtech Energy Controls, Inc. 1400 North Providence Rd Rose Tree Corporate Center II, 6040 Media, PA 19063 T +1 (610) 565 1030 F +1 (610) 565 1430 www.cemtech-energy.com Western Pennsylvania: Miller Energy 375 Carol Ave. Bridgeville, PA 15017 T: 412-257-0200 millerenergy.com |
Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
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Contact your local office:Engineered Sales Company 8912 Wentworth Avenue South Bloomington, MN 55420 T 952-888-1131 F 952-888-1333 www.engineeredsalesco.com |
Contact your local office:Brozelco, Inc 229 Dunavant Drive Rockford, TN 37853 T (865) 609-0700 F (865) 609-8016 www.brozelco.com |
Contact your local office:Dallas Metro: The Brady Waters Company 1819 Firman Dr., Suite 114 Richardson, TX 75081 Main Phone: 214-545-6200 bradywaters.com Houston Metro: Process Solutions 4134 Bluebonnet Drive, Suite 111 Stafford, TX 77477 T +1 281-491-3833 psctexas.com |
Contact your local office:Trailblazer Controls Inc. 2734 South 3600 West, Suite A West Valley City, UT 84119 T +1 801 955 - 3900 F +1 801 955 - 3400 www.trailblazercontrols.com |
Contact your local office:Sentrol Inc. 1 Roberts Road Plymouth, MA 02360 Phone: (508) 830-0458 nesentrol.com |
Contact your local office:Cemtech Energy Controls, Inc. 1400 North Providence Rd Rose Tree Corporate Center II, 6040 Media, PA 19063 T +1 (610) 565 1030 F +1 (610) 565 1430 www.cemtech-energy.com |
Contact your local office:Field Instruments & Controls, Inc. 9629 North Colfax Road Spokane, WA 99218 T +1 509 466 8226 F +1 509 466 8227 www.fieldinst.com |
Contact your local office:Miller Energy 375 Carol Ave. Bridgeville, PA 15017 T: 412-257-0200 millerenergy.com |
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Contact your local office:Trailblazer Controls Inc. 2734 South 3600 West, Suite A West Valley City, UT 84119 T +1 801 955 - 3900 F +1 801 955 - 3400 www.trailblazercontrols.com |
Contact your local office:
Viet Nhat Industrial Equipment Co., Ltd.
No. 37 Street 16 Binh Trung Dong Ward, District 2 Ho Chi Minh City, Viet Nam Tel. +84 / 8 / 3743 2612 Fax +84 / 8 / 3743 7814 www.vn-tech.com.vn
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Contact our head office:PR electronics Lerbakken 10 DK-8410 Rønde
Phone: +45 86 37 26 77 Fax: +45 86 37 30 85
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Our support ticket system seamlessly routes support requests to PR’s dedicated customer support team. When submitting a request for support, the sender receives an e-mail with a support ticket identification number - which both customer and PR support team members can use to identify and track the support request.
Remote support
Remote support makes it possible for our employees to see your computer screen. That will make it easier and faster for us to help you. After you have discussed a remote support session with one of our support team members, you will have to download and install the free Teamviewer software.
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Highly skilled and experienced professionals providing support
Our support team consists of highly skilled and experienced professionals, including I.S./ATEX specialists. They are placed throughout our organization in the USA, the UK, China, France, Spain, Italy, Germany, Sweden and Denmark. Together with our extensive distributor network they provide local support in all countries where PR is represented.
Our dedication to offer outstanding and timely customer support includes:
- Local and personal technical support and guidance.
- Day-to-day delivery from our warehouses in Denmark, China and the United States
- Repair without charge during the 5-year guarantee period.
- Easily accessible documentation.
Our products are individually tested and validated at our lean production facilities in Denmark to exceed the most demanding failure rate assessments.
