Global and local customer support
The PR electronics support team provides fast and efficient support to all of our customers worldwide. Should you find yourself in need of technical support, have questions about product returns or have any other service question, you can find help in our FAQ section or you can contact us:
T: +44 (0) 1243 776 450
|Swedenfirstname.lastname@example.org||T: +46 31 49 99 90|
|Denmarkemail@example.com||T: +45 86 37 26 77|
|Germanyfirstname.lastname@example.org||T: +49 0 208 62 53 09-0|
|Franceemail@example.com||T: +33 472 140 607|
|Italyfirstname.lastname@example.org||T: +39 02 2630 6259|
|Spainemail@example.com||T: +34 93 311 01 67|
|USAfirstname.lastname@example.org||T: +1 773 219 0720|
|Chinaemail@example.com||T: +86 21 61671870|
|Other countries||Please contact your local PR electronics representative|
Our support ticket system seamlessly routes support requests to PR’s dedicated customer support team. When submitting a request for support, the sender receives an e-mail with a support ticket identification number - which both customer and PR support team members can use to identify and track the support request.
Remote support makes it possible for our employees to see your computer screen. That will make it easier and faster for us to help you. After you have discussed a remote support session with one of our support team members, you will have to download and install the free Teamviewer software.
Highly skilled and experienced professionals providing support
Our support team consists of highly skilled and experienced professionals, including I.S./ATEX specialists. They are placed throughout our organization in the USA, the UK, China, France, Spain, Italy, Germany, Sweden and Denmark. Together with our extensive distributor network they provide local support in all countries where PR is represented.
Our dedication to offer outstanding and timely customer support includes:
- Local and personal technical support and guidance.
- Day-to-day delivery from our warehouses in Denmark, China and the United States
- Repair without charge during the 5-year guarantee period.
- Easily accessible documentation.
Our products are individually tested and validated at our lean production facilities in Denmark to exceed the most demanding failure rate assessments.
We have highly educated I.S. specialists in all countries where PR electronics is represented, and our competent specialists are happy to answer any questions you might have in relation to intrinsically safe solutions for hazardous locations and locations where there are risks of explosions.